What to Do When Your Business Email's Been Hacked

Jul 5, 2019
IT Support


Welcome to Smart Digit SEO, your trusted partner in digital marketing. We understand the importance of maintaining a secure online presence for your business, especially when it comes to your email communication. In this guide, we will walk you through the steps to take when your business email has been hacked, and provide comprehensive solutions to enhance your cybersecurity.

Securing Your Compromised Email Account

If you suspect that your business email has been hacked, prompt action is crucial to minimize damage and protect sensitive information. Follow these steps:

  1. Change Your Password: Immediately change your email account password to a strong, unique combination of characters, numbers, and symbols.
  2. Enable Two-Factor Authentication: Add an extra layer of security by enabling two-factor authentication, which requires an additional verification step when signing in.
  3. Review Account Settings: Check your email account settings for any unauthorized changes, such as forwarding rules or suspicious email filters. Remove any unfamiliar or suspicious entries.
  4. Scan Your Device: Run a thorough virus scan on your device to detect and remove any potential malware or keyloggers that may have facilitated the hack.

Notifying Relevant Parties

Once you have secured your compromised email account, it is essential to notify the relevant parties about the incident to prevent further harm:

  • Internal Communication: Inform your employees and colleagues about the security breach, emphasizing the importance of vigilance and encouraging them to update their own passwords.
  • Customer Communication: Reach out to your customers and clients to inform them of the situation, assuring them that you are taking necessary measures to resolve the issue and safeguard their data.
  • IT Support: Contact your IT support team or external cybersecurity experts to perform a comprehensive audit of your network and systems to identify any vulnerabilities or potential entry points for hackers.

Preventing Future Cyber-Attacks

Protecting your business email from future cyber-attacks is an ongoing effort. Here are some essential steps to enhance your cybersecurity:

Regularly Update Your Software

Keep all your software, including operating systems, antivirus programs, and email clients, up to date. Set up automatic updates whenever possible to ensure you have the latest security patches.

Implement Strong Password Policies

Enforce strong password policies across your organization, requiring employees to use complex passwords and change them periodically. Consider utilizing a password manager to securely store and generate passwords.

Educate Your Team

Invest in comprehensive cybersecurity training for your employees. Teach them about common phishing techniques, the importance of recognizing suspicious emails or links, and how to report potential threats.

Use Email Filtering and Encryption

Implement robust email filtering systems to automatically detect and block potential threats. Additionally, consider utilizing email encryption to protect sensitive information in transit.

Regularly Back up Your Data

Ensure you have regular data backups in place, both locally and in secure offsite locations. In the event of a cyber-attack, backups can be invaluable for restoring your business operations.


At Smart Digit SEO, we understand the impact of a hacked business email and the need for immediate action to safeguard your digital assets. By following the steps outlined in this guide and implementing comprehensive cybersecurity measures, you can mitigate the risks of future cyber-attacks and ensure the protection of your business communication. Contact us today to learn more about our digital marketing services and how we can assist you in enhancing your online presence.

Osamh Alshaalan
I appreciate the practical advice provided here. It's important to be proactive in securing our online communication.
Jul 5, 2023
Mary Rowell
Taking immediate action is crucial when dealing with a hacked email. Good advice.
Jun 15, 2023
David Roy
Helpful tips to minimize the impact of email hacking. Thank you!
Apr 16, 2023
Jorge Human
This guide is a must-read for every business owner. Thanks!
Apr 7, 2023
Bruce Arp
I'm grateful for these clear and concise instructions. It's reassuring to know that there are steps to take in the event of an email security breach.
Apr 4, 2023
Stephanie Carter
It's unsettling to think about the possibility of an email hack, but being prepared is key. Thank you for the informative article.
Mar 3, 2023
Linda Crawford
I never realized the importance of email security until now. Thank you for the insights.
Feb 11, 2023
Matt Baptiste
As a digital marketing professional, this information is invaluable. Thank you for addressing this important aspect of online security.
Nov 18, 2022
Yvonne Queen
I feel more prepared to handle email security issues now. Thanks!
Oct 13, 2022
Thanks for sharing these valuable tips to protect our business emails. Security is crucial in the digital age!
Aug 26, 2022
Rex Gibson
The importance of maintaining email security cannot be overstated. Thank you for providing practical guidance.
Jun 25, 2022
Melissa Galandak
This guide is very comprehensive, making it easy for anyone to follow the steps in case of an email breach.
Apr 2, 2022
Milke Porter
I've shared this article with my colleagues. It's important for everyone to be aware of what to do if our business email is compromised.
Mar 2, 2022
Paul Lica
Thank you for the practical steps to address email hacking. It's reassuring.
Feb 26, 2022
Rudy Gonzalez
Understanding the steps to take during a hacked email situation is invaluable. Thanks!
Jan 17, 2022
Hugh Frater
I'm now more aware of the vulnerabilities of business emails. Grateful for the practical advice shared here.
Jan 16, 2022
Gwen Wal
This information is valuable for businesses of all sizes. It's a reminder to never underestimate the importance of email security.
Jan 15, 2022
Arthur Beavis
I've already implemented some of the recommendations from this article. Thank you for the insights!
Dec 11, 2021
Zack Grakal
I'll be sure to implement these steps to secure our business email. Thank you!
Nov 19, 2021
Alicia Dillon
The security of our business emails is paramount. Thank you.
Sep 23, 2021
Keisha Brescia
Thanks for addressing this important issue. It's a great help.
Sep 14, 2021
Council Phillips
I appreciate how this article breaks down the steps for mitigating the impact of an email hack. Very helpful!
Aug 31, 2021
Tim Lancaster
Protecting our online presence is crucial. Appreciate the advice.
Aug 7, 2021
Robert Marquis
Email security is a critical aspect of business operations. This article delivers valuable insights on how to address potential hacks.
Jul 5, 2021
Jeff Tillery
I never realized the severity of a hacked email until now. This article is an eye-opener. 😮
May 16, 2021
Damien Cohen
The step-by-step approach outlined in this guide is extremely helpful. Thank you for this resource.
Apr 3, 2021
Joe Ferguson
Excellent tips! Keeping passwords secure is crucial.
Mar 26, 2021
Henrik Ottosson
Staying informed about email security is essential. Thanks for sharing this guide.
Mar 8, 2021
Bill Gougler
As a small business owner, I find this information extremely helpful. It's comforting to know there are steps to take if my email gets hacked.
Mar 5, 2021
Cheryl Giannasca, SPHR, SHRM-SCP
Knowing what to do in the event of an email hack can make a significant difference. Appreciate the guidance provided in this article.
Jan 23, 2021
Micheal Jacznik
🛡️ Security measures are vital in protecting business emails. Thank you for this.
Aug 29, 2020
Guru Duggireddy
Our email security is a priority. It's reassuring to have these steps at hand. Thank you.
Jul 27, 2020
Allen Navratil
Maintaining email security is challenging, but your guide makes it easier. Thanks!
Jul 23, 2020
Patti Fielding
The security of our business email is a top priority. This article offers a clear roadmap to address a potential breach.
Jun 13, 2020
Mart Laul
🔐 Protecting our email communication is critical for business success. Great article!
May 12, 2020
Vito Svans
Great to know how to handle a hacked email. Thanks for sharing.
Apr 15, 2020
Steve Guns
I have bookmarked this article for future reference. It's an essential resource for businesses looking to safeguard their email communication.
Mar 4, 2020
Alex Davis
👍 These steps are essential for safeguarding our email communication.
Mar 4, 2020
Kristi Smith
Cybersecurity is a real challenge. Your insights are valuable.
Feb 10, 2020
Radhika Pabari
🔒 Security should always be a top priority for businesses.
Jan 22, 2020
Brittney Jenkins-Chapman
Cybersecurity is not something to take lightly. I'm glad I came across this article for some actionable steps in case of an email hack.
Jan 19, 2020
Oleg Ivanov
These steps will definitely help in preventing email hacking. Great advice.
Nov 20, 2019
Taylor Macdonald
Thank you for the detailed steps. I'll be sure to implement them.
Sep 13, 2019
Lawrence Ingerly
This guide is a lifesaver. I've been worried about email security.
Sep 10, 2019
Richard Norton
Hacking is a major concern; it's important to stay vigilant.
Aug 25, 2019
Rits Man
I appreciate the focus on email security. It's often overlooked.
Aug 18, 2019
Rich Lang
It's scary to think about the potential consequences of an email hack. Thank you for shedding light on this issue.
Jul 11, 2019